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With Cyber Monday 2009 in the books, all that’s left is to wait for the sales results. Web tracking firm comScore reported 2008 Cyber Monday sales of …More...

Many companies have chosen to abandon or limit efforts on their own community sites in favor of using Twitter and Facebook; this is not the case with …More...

We’ve all been there…trapped in a phone cue listening to extension options trying to navigate our way to what we hope will be a live person on …More...

You’ve completed your project and now it’s time to conduct your post project review (PPR). While sending a simple survey to project participants, internal and/or external, is …More...

Michael Jordan, Mohammad Ali, Brett Favre, Dale Earnhardt, and Hank Aaron, an impressive list of sports superstars who excelled in their areas of expertise and have created …More...

As we evaluate a company, we can easily separate their value proposition into two parts. Their tangible or “hard” side which includes product diversity, quality, price, warranty, …More...

It’s going to happen. Regardless of how hard you work to provide your customer’s with a great experience, mistakes and disagreements will occur and you will disappoint …More...

Hit with higher operating costs and fewer passengers, airlines continue to look for ways to trim costs.  But how far is too far?

As the economy worsens and companies struggle to make adjustments needed to stay afloat, many of them may be tempted to concentrate on their short-term need to …More...

With the closing of another year just around the corner, many companies are turning their attention to analyzing their performance in 2008. For most companies this goes …More...

Historically, Thanksgiving is one of the busiest times of the year for air travel in the United States. Even with a 10 percent decrease from last year …More...

As individuals, we all have our own idea about what features make a product “the perfect fit.” To support this, companies have increased product diversity and customization, …More...