J.D. Power and Associates just released its 7th annual U.S. Retail Banking Satisfaction Study, and the headlines show a mixed-bag of good news/bad news: While consumers are still very dissatisfied with fees, banks generally are offsetting that by reducing the number of problems experienced and making improvements in problem resolution.
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“Stop the Texts. Stop the Wrecks” is a campaign to educate drivers about the dangers of texting while driving. It utilizes a website, three powerful videos, outdoor and social media to reach drivers.
2011 saw bank customers voting with their feet and deposits as they switched banks in search of lower fees and better service. Confirming that, J.D. Powers and Associates this week released its U.S. Bank Customer Switching and Acquisition Study, and the results are not pretty for many large, regional and midsize banks.
“A checking relationship with rewards – and no monthly debit card fee.” That’s the online promotion Citi is running right now. No doubt other financial institutions soon will be spinning similar themes, as big banks rush to abandon planned debit card fees in response to growing and vocal consumer frustration, much of it playing out via social media.
I'm sad to hear about the passing of Steve Jobs. Whether you use Apple products or not, what Apple did – through Steve's vision – changed the face of technology, reshaped whole industries, and enhanced the way we worked and played. A partial list of his quotes reveals so much about this creative and entrepreneurial visionary. Remember the man; remember his words:
Previous Blog Entries Posted in Society
June 03, 2011 | Lee Schwartz: YouTube: The Network? Count On It.
Will YouTube be coming soon to your TV? Of course they will.
May 31, 2011 | Ron Lee: Bank Reputation Scores on the Rise
Having been thoroughly bashed last year, bank brand reputations appear to be showing signs of recovery. In American Banker’s second annual survey, administered by the Reputation Institute, …More...
May 31, 2011 | Lee Schwartz: Technology Ports in a (Fargo) Storm
Last night Fargo was hit with a blessing in disguise. A storm that included a Tornado Warning swept through town, knocking out power and sending even the …More...
April 29, 2011 | Ron Lee: Take Me to Your Bank’s Channel Leader
Bank organization charts typically have lagged behind consumer and market forces. In many cases, banking units have been shaped by a “bricks-and-mortar” structure, reflecting vertical business lines …More...
March 31, 2011 | Ron Lee: American Express enters digital payments race
PayPal, Visa and Mastercard beware: American Express has stepped into the digital payments arena in a big way with the launch this week with its new digital …More...
January 25, 2011 | Lee Schwartz: Our One-Minute Life
We now live in a real-time world. You could argue that it was always that way, but before it was only real-time in a local radius. “Viral” …More...
December 21, 2010 | Alyssa Dahl: Social Promotions
We all are aware of the big four social networks like Facebook, Twitter, YouTube and LinkedIn, but other types of social sites are gaining more exposure every …More...
November 29, 2010 | Ron Lee: Office email intrudes on holiday work-family balance
Fess up: Did you check your work email over the recent Thanksgiving holiday? If you did, you’re in good company (although maybe not in the good graces …More...
