May 31, 2012 | Greg Ewing Lee: Business Skills for the Cloud Era

It is important for the business to immerse themselves in the systems that they use so that they can effectively take on this new set of responsibilities that come with being empowered by the cloud.  By doing so, they will be able to gain even more value out of their adoption of the cloud.

May 30, 2012 | Preston Johnson: No News Is NOT Good News

Whoever said, “no news is good news” wasn’t talking about support. Every client wants consistent communication throughout the issue resolution process.

May 29, 2012 | Greg Ewing Lee: Critical IT Skills in the Cloud Era

Undoubtedly, enterprise technology is going through its biggest shift since the dawn of the PC-era and the movement from mainframe to client-server computing.  As enterprises continue their movement to the cloud, there is also a need for the IT profession to make a fundamental shift as well.

May 22, 2012 | Greg Ewing Lee: Embrace Employee Use of Personal Cloud Tools

As cloud-based productivity tools like Dropbox and Evernote continually increase in popularity among professionals, the lines between business data and personal data become increasingly blurry.  With the surge in use of these tools for professional productivity, how should businesses seek to manage these resources?  Companies often want to take the approach of empowering employees to become more productive, but regulatory and competitive environments tend to push against this desire.  By being both informed and armed with the right tools, businesses may be able to find the best of both worlds.

May 09, 2012 | Preston Johnson: Here’s How to be a Great Support Professional

We recently hired a new support coordinator here at Sundog. It’s an exciting time for us and Chris seems like a cool guy so far. It also got me thinking about what it takes to be a great support professional. Here’s my short list of top skills that accomplish just that.

May 02, 2012 | Craig Isakson: comScore Releases New Smartphone Numbers

In a recent press release, comScore has released data from their comScore MobiLens service used for reporting key trends in the U.S. Mobile phone industry.  The data is derived from an average of a three month survey which surveyed more than 30,000 U.S. mobile subscribers.

May 02, 2012 | Lee Schwartz: Writing the Perfect Website RFP

How do you write an RFP that delivers the best responses? Here are some “do’s” and “don’ts”—and some just plain rants.

April 20, 2012 | Anthony Suda: Automatic Amazon EC2 snapshot backups

Amazon Web Services EC2 platform has a great snapshot feature that can be used as a backup for your server and files. Here’s how I’ve automated the process so there is a backup around in case something bad happens.

April 17, 2012 | Anthony Suda: Bonjour Printers Over VLANs

So there’s an inherent flaw with Apple’s Bonjour service that, among other things, allows for quick sharing and setup of shared printers over a network: it won’t talk across VLANs. So if your network has different VLAN segments, printers (and computers) in one, can’t use Bonjour to talk to computers in another.

Here’s a way I’ve found to fix this headache.

April 16, 2012 | Terry Luschen: The Importance of External IDs in Integrations

External IDs are an important way to tie Salesforce data to data in an internal system like SAP, Oracle or Siebel.  Read on to learn about external ids and how to use them with the Partner API.

April 11, 2012 | Anthony Suda: Desk Phone Exodus

Here at Sundog we’ve seen a recent reclamation of desk space. More than 10% of our users have chosen to forward their work extensions to their mobile phones so they not only free up some desk space, but are easier to reach when they’re away from their desk.

April 09, 2012 | Preston Johnson: 8 Lessons Facebook Can Teach Us About Release Management

Recently, Ars Technica’s Ryan Paul got an unprecedented look inside Facebook’s release management process while the company rolled out the new timeline feature for brand pages. He spent two days alongside Facebook’s Chuck Rossi, Facebook’s release engineering team lead, and learned how the site’s aggressive development changes are pushed to the 845 Million people who use the world’s second most popular website. Here are 8 lessons we can learn from Facebook about release management.