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IT

May 09, 2012 | Preston Johnson: Here’s How to be a Great Support Professional

We recently hired a new support coordinator here at Sundog. It’s an exciting time for us and Chris seems like a cool guy so far. It also got me thinking about what it takes to be a great support professional. Here’s my short list of top skills that accomplish just that.

May 02, 2012 | Craig Isakson: comScore Releases New Smartphone Numbers

In a recent press release, comScore has released data from their comScore MobiLens service used for reporting key trends in the U.S. Mobile phone industry.  The data is derived from an average of a three month survey which surveyed more than 30,000 U.S. mobile subscribers.

May 02, 2012 | Lee Schwartz: Writing the Perfect Website RFP

How do you write an RFP that delivers the best responses? Here are some “do’s” and “don’ts”—and some just plain rants.

April 20, 2012 | Anthony Suda: Automatic Amazon EC2 snapshot backups

Amazon Web Services EC2 platform has a great snapshot feature that can be used as a backup for your server and files. Here’s how I’ve automated the process so there is a backup around in case something bad happens.

April 17, 2012 | Anthony Suda: Bonjour Printers Over VLANs

So there’s an inherent flaw with Apple’s Bonjour service that, among other things, allows for quick sharing and setup of shared printers over a network: it won’t talk across VLANs. So if your network has different VLAN segments, printers (and computers) in one, can’t use Bonjour to talk to computers in another.

Here’s a way I’ve found to fix this headache.

April 16, 2012 | Terry Luschen: The Importance of External IDs in Integrations

External IDs are an important way to tie Salesforce data to data in an internal system like SAP, Oracle or Siebel.  Read on to learn about external ids and how to use them with the Partner API.

April 11, 2012 | Anthony Suda: Desk Phone Exodus

Here at Sundog we’ve seen a recent reclamation of desk space. More than 10% of our users have chosen to forward their work extensions to their mobile phones so they not only free up some desk space, but are easier to reach when they’re away from their desk.

April 09, 2012 | Preston Johnson: 8 Lessons Facebook Can Teach Us About Release Management

Recently, Ars Technica’s Ryan Paul got an unprecedented look inside Facebook’s release management process while the company rolled out the new timeline feature for brand pages. He spent two days alongside Facebook’s Chuck Rossi, Facebook’s release engineering team lead, and learned how the site’s aggressive development changes are pushed to the 845 Million people who use the world’s second most popular website. Here are 8 lessons we can learn from Facebook about release management.

March 27, 2012 | Preston Johnson: Support Should Be a Top Budget Priority

Annual budgeting in any organization is something almost every manager loathes. Every department wants a piece of the pie. With all these new projects begging for attention, it’s easy to overlook support budgets for existing technology systems.

March 23, 2012 | Greg Ewing Lee: The Clouds are Shifting: Trends Toward Increased Cloud Adoption

As the cost of cloud solutions continues to decrease, the desire to move more core business functions to cloud is increasing. However, the quest for a cloud-centric enterprise has several roadblocks, many of which continue to lower.

March 20, 2012 | Terry Luschen: Using Excel with APEX Data Loader

The APEX Data Loader is a great tool for moving data in and out of Salesforce, but what should you do when your data needs to be cleaned before it is uploaded to Salesforce? Read-on for some ideas on how Excel can help you.

 

January 11, 2012 | Anthony Suda: 2012 IT Resolutions

Here are my IT resolutions for 2012. Maybe your IT staff could benefit from some of them: