Artificial Intelligence (AI)
Want to make the most of the trends on the horizon? It isn’t just about adding more tools or the latest must-have tech. It’s about how to optimize the way you connect with your customers. Integrate it. And get more value from it.
The other day, I sent a birthday wish to my brother, living on the other side of the globe, via Facebook Messenger. Right after I hit “Send” on the message, Facebook's very own M popped up asking if I needed some help.
On September 12, Apple announced a new generation of iPhone: the iPhone 8 and 8 Plus. And it’s worth taking notice. It ignites what Shel Israel and Robert Scoble refer to as “The Fourth Transformation,” which will happen faster than the previous three technological leaps forward. What is “The Fourth Transformation” exactly? It’s putting augmented reality (AR) and artificial intelligence (AI) in the palm of your hand. And it’s about to change everything.
This June, I had the opportunity to attend the Salesforce World Tour - Chicago.
In the early 2000s, a car that could diagnose itself and send real-time data to the manufacturer or to emergency services seemed far-fetched. So was a home device that could play music or order virtually anything online based on your voice commands. Also on that list of “crazy” ideas: an alarm clock that could notify the coffee maker to start brewing your favorite coffee when you wake up or a smart lock that automatically unlocks when it detects the owner.
A couple weeks ago, we experienced a flooded kitchen here at Sundog due to a faulty dishwasher. What if the dishwasher could self-diagnose the issue before it happened and automatically schedule maintenance with a field technician? Sound like science fiction? Actually, it’s becoming the new reality. Technologies like this are already present in our day-to-day lives.