Blog

Artificial Intelligence (AI)

28 Dec 2017

8 Tech Trends & Truths in Manufacturing

Eric Dukart Posted in: Artificial Intelligence (AI), CRM, Digital Marketing, Manufacturing, Technology

Want to make the most of the trends on the horizon? It isn’t just about adding more tools or the latest must-have tech. It’s about how to optimize the way you connect with your customers. Integrate it. And get more value from it.

16 Oct 2017

Automating Customer Service with Message Bots: Tips & Takeaways

Nazia Zaman Posted in: Artificial Intelligence (AI), Customer Experience, Next Revolution, Robotics

The other day, I sent a birthday wish to my brother, living on the other side of the globe, via Facebook Messenger. Right after I hit “Send” on the message, Facebook's very own M popped up asking if I needed some help.

14 Sep 2017

The Future Just Happened: Am I Ready? (Part 1)

Ross Crandall Posted in: Apple, Artificial Intelligence (AI), Augmented Reality, Next Revolution, Technical Strategy

On September 12, Apple announced a new generation of iPhone: the iPhone 8 and 8 Plus. And it’s worth taking notice. It ignites what Shel Israel and Robert Scoble refer to as “The Fourth Transformation,” which will happen faster than the previous three technological leaps forward. What is “The Fourth Transformation” exactly? It’s putting augmented reality (AR) and artificial intelligence (AI) in the palm of your hand. And it’s about to change everything.

27 Jun 2017

Top Takeaways from Salesforce World Tour Chicago 2017

Damie Berkey Posted in: Artificial Intelligence (AI), Events, Manufacturing, Salesforce

This June, I had the opportunity to attend the Salesforce World Tour - Chicago.

15 Jun 2017

Robotics: The Pros, the Cons & the Results

Alekya Peruri Posted in: Artificial Intelligence (AI), B2B, Manufacturing, Robotics

Some call it the Fourth Industrial Revolution. We’re ushering in the age of automation technology, powered by software robots and artificial intelligence (AI).

13 Jun 2017

The Rise of Connected Machines: Top Challenges & Predictions

Vijay Reddy Posted in: Artificial Intelligence (AI), Internet of Things (IoT), M2M Communication, Machine Data, Machine Learning

In the early 2000s, a car that could diagnose itself and send real-time data to the manufacturer or to emergency services seemed far-fetched. So was a home device that could play music or order virtually anything online based on your voice commands. Also on that list of “crazy” ideas: an alarm clock that could notify the coffee maker to start brewing your favorite coffee when you wake up or a smart lock that automatically unlocks when it detects the owner.

23 May 2017

What’s Coming Next with Machine Data

Nazia Zaman Posted in: Artificial Intelligence (AI), Einstein, Internet of Things (IoT), Machine Data, Machine Learning, Manufacturing, Salesforce

A couple weeks ago, we experienced a flooded kitchen here at Sundog due to a faulty dishwasher. What if the dishwasher could self-diagnose the issue before it happened and automatically schedule maintenance with a field technician? Sound like science fiction? Actually, it’s becoming the new reality. Technologies like this are already present in our day-to-day lives.