4 Mar 2019

How Bots & AI Will Impact Customer Journeys in B2B

Nazia Zaman Posted in: Artificial Intelligence (AI), Customer Experience, Customer Journey, Einstein, Machine Learning

I just ordered a pizza for dinner with a few taps on my phone, and the delivery driver should be here anytime. It’s amazing how we are automating nearly everything around us, empowering end-users to achieve a wide range of tasks with minimum effort.

28 Feb 2019

Top Salesforce Lightning Features & Why They Matter

Marcus Rondestvedt Posted in: Einstein, Lightning, Salesforce

New to using Salesforce? Or wondering what the Lightning experience is all about? Here are three reasons to take a closer look:

23 May 2017

What’s Coming Next with Machine Data

Nazia Zaman Posted in: Artificial Intelligence (AI), Einstein, Internet of Things (IoT), Machine Data, Machine Learning, Manufacturing, Salesforce

A couple weeks ago, we experienced a flooded kitchen here at Sundog due to a faulty dishwasher. What if the dishwasher could self-diagnose the issue before it happened and automatically schedule maintenance with a field technician? Sound like science fiction? Actually, it’s becoming the new reality. Technologies like this are already present in our day-to-day lives.