31 Jul 2017
While the tips in my previous blog posts about forms (part 1 and part 2) are still relevant, there is finally new data to support using a multi-step process on mobile devices.
9 Nov 2015
Posted in: Customer Experience, Demand Generation, Digital Marketing, Integrated Marketing, Marketing Automation, Online Forms, Personas & Segmentation, Scoring, Strategy, Brand, Audience, Message, Lead Management Strategy, Targeted Marketing Programs
The main goal of any business should be to connect and engage with customers in a meaningful way. That starts with understanding your customers’ behaviors and expectations. The next step? Translate that understanding into experiences customized for each member of your audience.
5 Nov 2015
“Fear is the path to the dark side.” – Yoda Afraid you won’t get the most email subscriptions? Will you do anything to get permission from your users? Worry that nobody will click your ads?
24 Jun 2015
A follow-up to the Top 5 Tips for Improving Online Forms, I explore 5 more valuable lessons in online form usability.
5 Jun 2014
... and why they are so important!
There are many things we can do to improve users’ experiences with forms and to increase conversion rates, but these are five common mistakes that are pretty easy to fix.