Blog

Personalization

16 Aug 2018

Sitecore, Marketing Cloud & 6 Tips for Better CX

Chris Kulish Posted in: Customer Experience, Marketing Cloud, Personalization, Salesforce, Sitecore

As we discussed in Part 1 of this post, today’s customers are no longer just seeking products. They want relationships with brands, built on trust and two-way communication. And for most companies, that means it’s vital to turn every touchpoint along the customer journey into an exceptional one. But where do you start?

7 Aug 2018

Sitecore + Marketing Cloud Integration = Better CX

Chris Kulish Posted in: Customer Experience, Marketing Cloud, Personalization, Salesforce, Sitecore

What do we mean exactly when we talk about customer experience (CX)? Think of CX as every interaction that a customer has with your business. That may include: face-to-face, website visits, customer communities, online chat with a customer service representative, mobile apps, display ads, social media and more.

26 Jan 2018

Account-Based Marketing: 5 Steps to Getting Started

Dani Siegel Posted in: Account-Based Marketing (ABM), Marketing Strategy, Personalization, Targeted Marketing Programs

Account-based marketing (ABM) is at the top of every marketer’s list these days. While plenty claim to be experts, few are actually doing it right. ABM is all about taking the mass out of marketing and focusing your efforts on a specific account or segment. And it’s a key part to becoming more customer-focused and providing a personalized experience.

15 Jan 2018

4 Expectations of Today’s Customers

Eric Dukart Posted in: B2B, Customer Experience, Digital Experience, Manufacturing, Personalization

B2B. B2C. B2B(2C).The worlds are colliding. The lines are blurring. And the definitions are changing.

3 Jan 2018

4 Methods for Creating Personalized Customer Experiences

Beth Richels Posted in: Customer Experience, Digital Experience, Personalization, Web Personalization

Have you ever had a customer say, “Have you seen the Domino’s pizza tracker? That’s what I want.”

25 Jul 2017

3 Reasons Why Personalized Content Should Be Your Top Priority

Chris Hanson Posted in: Content Strategy, Personalization, Brand, Audience, Message, Content Development

There’s probably a million reasons that brought them to your website, opened your email or clicked on your ad. So why should your content – your sales pitch – vary from person to person? Find out why personalized content is becoming more important than ever.

19 Jul 2017

How to Use Research & Personas for Personalized Marketing

Emily Dallaire Posted in: Customer Research, Marketing Strategy, Personalization, Personas & Segmentation

Personalization, by definition, should not be a “one-size-fits-all” effort.

17 Jul 2017

The 4 Biggest Challenges for Marketers in B2B & Manufacturing

Eric Dukart Posted in: B2B, Manufacturing, Personalization, Targeted Marketing Programs, Marketing Campaign Attribution

Becoming customer-driven isn’t easy, especially in manufacturing. Marketing teams must define new processes. Learn new technology. Even rethink their roles.