The new iPhone 5 was released on September 21st. One of the most anticipated features of the phone was the inclusion of a larger screen size. There was a lot of speculation surrounding the screen size. Some thought that the screen would be the same aspect ratio with a larger screen and more pixels. This was not the case. Apple changed the aspect ratio making it 16:9 giving a final resolution of 640x1136.
I’ve always thought support professionals would make great firefighters in another life. I know we’re not risking our lives in burning buildings (and we should have lots of respect for those who do), but many of the skills we have are pretty similar. Let me make my case.
As I’ve outlined before, a client’s interactions with the support team often occur when something is broken. Communication during a stressful time is difficult enough - the support team’s job is to effectively communicate throughout triaging, troubleshooting, and resolving the problem. Here’s how.
Preston Sternson Posted in: Support
It’s true - being a support professional is sometimes stressful. When disaster strikes and an important system goes down, we’re the ones summoned to get it fixed quickly. Our specialty is digging feet first into complicated problems.
We recently hired a new support coordinator here at Sundog. It’s an exciting time for us and Chris seems like a cool guy so far. It also got me thinking about what it takes to be a great support professional. Here’s my short list of top skills that accomplish just that.