- Salesforce Certified Advanced Developer
- Salesforce Certified Developer
- Sitecore Certified Developer
Favorite Thing About Sundog
Everyone who works here. We’re talented, passionate people who know how to work hard and play hard.
- Kind and funny guy who’s devoted to his wife and three boys
- Over 10 years of expertise as a web developer, software engineer, CRM and CMS guru, and more
- Loves Star Wars, video games, movies, Legos and brewing his own beer
Cannot Live Without
Mountain Dew. Mountain Dew. Mountain Dew.
What Inspires Me?
Creating compelling customer experiences. We’ve moved from static sites to organic, dynamic ones that feel like living creatures, reacting to the world around them. There’s so much potential.
Sundogger since 2013
Chris researches and does work related to: Apps, Cloud, CRM, Data Integration, Data Modeling, Digital Experience, Events, Dreamforce 2014, Integration, Mobile, Platform Setup, Programming, Salesforce, Security Review, Site.com, Sitecore, Software, Software Development, Software Maintenance, System Architecture, Technical Architecture, Technology, Technology Platforms, Web, Web Development
As we discussed in Part 1 of this post, today’s customers are no longer just seeking products. They want relationships with brands, built on trust and two-way communication. And for most companies, that means it’s vital to turn every touchpoint along the customer journey into an exceptional one. But where do you start?
What do we mean exactly when we talk about customer experience (CX)? Think of CX as every interaction that a customer has with your business. That may include: face-to-face, website visits, customer communities, online chat with a customer service representative, mobile apps, display ads, social media and more.
What if your website knew whether your visitors had opened the last email offer you sent them? What if you could trigger an email offer to customers featuring the top products they viewed on your website? What if you could see the important interactions that customers had taken on your website, right alongside their sales histories?
Dreamforce 2016 has come and gone! For most of us, it usually takes a week to recover after presenting, attending sessions, having tons of great conversations with clients, and interacting with so many people. But now that most of us have (hopefully) recovered, I’d love to share a few of my personal top highlights of DF16.
Want to fuel analytics and insights? Drive smarter business decisions? And leverage information for marketing automation? The Sitecore Experience Database (xDB) is an add-on to the Sitecore CMS that allows you to capture data from your site visitors – and do all of the above.